Newcastle upon Tyne

SMEs Marketing and Operation Consultant

Retention, Customer Insights & DTC Operations

Hi! My name is Vivian. Thank you for visiting my website. Check out my LinkedIn profile for more information about me. Want to work with me? Email me at yenngan35@gmail.com.

Email me LinkedIn profile See my services

The Tyne Bridge and Sage Gateshead at sunset, Newcastle upon Tyne

Digital Communications

Creating digital content, managing social media, producing email campaigns and maintaining website content.

—Managed social media calendars and content
—Wrote website blogs and press releases
—Ran Mailchimp email campaigns
—+50% website traffic from social channels

Operations & Administration

Supporting day-to-day operations, coordinating tasks, keeping information accurate and improving processes.

—Product information, stock and order processing
—Office Manager role
—Client documentation in Sales Admin
—Cut paperwork by 50% with new templates

Business Growth & Partnerships

Using marketing, customer service and operational knowledge to help businesses improve their performance.

—Website migration linked to +10% monthly revenue
—Partnerships with 45 sellers at Shopee Vietnam
—Merchant support and programme coordination

About

Practical skills, put to meaningful use.

I have five years of ecommerce and business experience across business development, sales administration, customer service and digital marketing, and a Master's in Business and Management from Northumbria University.

Behind every successful organisation are people, relationships and the everyday work that keeps things moving. I'm at my best bringing structure to operations, writing clear communications and finding practical ways to help teams grow.

I'd like to contribute to organisations that support small businesses, strengthen local communities and create opportunities for people to connect, collaborate and grow.

Proactive problem-solving

Organisation & attention to detail

Clear, helpful communication

Quick to learn new platforms

Coordination across teams & partners

Services

Three services, from first draft to measured result.

Opens in Canva

Mailchimp Email Campaigns

Email that keeps an audience coming back — from list setup and template design through to copy, scheduling and reporting on what actually landed.

—Weekly campaign planning and content calendars
—Template and asset design in Canva
—List management and audience segmentation
—Open and click-rate tracking and reporting

View Mailchimp sample

Opens in Canva

Social Media Management

Channels looked after end to end — ideas turned into posts, scheduled and monitored, so the business stays visible without anyone having to think about it.

—Content calendars and post writing
—Graphics and short video in Canva and CapCut
—Publishing, scheduling and community management
—Performance monitoring and channel reporting

View social media sample

Opens in Canva

Magazine Design

Magazines put together end to end — features written and edited, layouts built, images chosen, and files prepared so the finished issue reads well on the page and on screen.

—Editorial planning and content lists
—Feature and interview writing
—Layout and cover design in Canva
—Print-ready and digital versions

View magazine sample

Skills & experience

What I bring to a team.

Administration

Office coordination, documentation, process improvement, operational support

Communications

Customer enquiries, written content, social media, newsletters

Digital tools

Microsoft Office, Mailchimp, Canva, CapCut

Website management

Shopify, BigCommerce, ecommerce content management

Marketing

SEO, paid advertising, campaign planning, analytics

Business development

Partnership management, merchant support, competitor research

Work with me to build a strategic system that drives sales, builds customer loyalty, and makes the business feel easier to run.

Connect with me for a free session if you're a charity, CIC or social enterprise that needs help.

yenngan35@gmail.com LinkedIn Download CV